By purchasing this offer, you (the Client) agree to the terms below:

1. All payments are non-refundable.
   Your initial payment secures your project start date and is non-refundable under any circumstance. If you’re on a payment plan, all future payments are also non-refundable once processed, as work and resources are reserved specifically for you.

2. Payment confirms your reservation.
   Once payment is received, we’ll follow up with next steps, including your prep form and project start timeline. Your spot is not confirmed until payment is made.

3. Prep requirements.
   You are responsible for submitting all prep materials (branding, content, imagery, etc.) by your assigned deadline. If these are not submitted on time, we may need to reschedule your project, which could incur a $500 rescheduling fee or delay.

4. Communication.
   Project communication will be handled through Slack and email. Timely responses are required to stay on track with your design timeline.

5. Timeline & scope.
   Your project will be completed within the timeline specified for your package. Any scope changes or additions may affect the timeline or result in additional fees.

6. Ownership & usage.
   Final designs are yours to use across your platforms. We reserve the right to share your project in our portfolio and marketing unless otherwise requested in writing.

7. Post-project support.
   You’ll receive 30 days of post-launch email support. If you’d like to continue working together, we offer ongoing support through our maintenance or retainer packages.